Service Description
Service Request form to request the run of the BDR Disposition Evaluator process to apply disposition dates to documents in Banner Document Management.
When To Use
Appropriately assigned staff will submit this request per the departmental schedule dictated by document deletion guidelines.
How to Request
Click the Open a Ticket button and complete the request form
Service Audience
Enrollment Management and Information Technology staff
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 |
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. Resolution time may be longer if items are not in stock. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.
Service Pricing
There are no costs associated with this service.
Associated Policies
There are no associated policies for this service.